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Terms & Conditions

1. Introduction

Welcome to Ali Movers. By booking or using our services, you agree to comply with and be bound by the following Terms & Conditions. Please review them carefully before proceeding.

2. Services

Ali Movers provides residential and commercial services, including:

  • Local and long-distance moving
  • Packing and unpacking services
  • Loading and unloading
  • Storage solutions (short-term and long-term)
  • Logistics and transportation services

All services are subject to availability, location, and operational constraints.

3. Quotations & Pricing

  • All quotes are based on the details provided by the client (e.g., volume, distance, service type).
  • Final charges may vary after physical inspection or changes in requirements.
  • Additional services not included in the original quote will be charged separately.
  • Prices may change due to fuel costs, labor, or unforeseen circumstances.

4. Booking & Payments

  • A deposit may be required to confirm your booking.
  • Full or partial payment must be made as per the agreed terms.
  • Delays or failure in payment may result in service suspension or cancellation.

5. Client Responsibilities

The client agrees to:

  • Provide accurate details of items to be moved or stored
  • Properly declare fragile, valuable, or hazardous items
  • Ensure access to the pickup and delivery locations
  • Be present (or have a representative) during loading and unloading

Ali Movers is not responsible for issues arising from incomplete or incorrect information.

6. Packing & Handling

  • We take reasonable care in packing and handling items.
  • If clients choose to pack items themselves, Ali Movers is not liable for any damage caused due to improper packing.
  • Special items (glass, electronics, antiques) must be declared in advance for proper handling.

7. Storage Terms

  • Stored items must be properly documented and listed.
  • Storage fees must be paid in advance as agreed.
  • Ali Movers reserves the right to withhold or dispose of items in case of prolonged non-payment, subject to applicable laws.

8. Cancellations & Rescheduling

  • Cancellations must be made at least 24–48 hours before the scheduled service.
  • Late cancellations may incur charges.
  • We reserve the right to reschedule due to weather, traffic, or operational issues.

9. Liability & Insurance

  • Ali Movers exercises reasonable care but is not liable for:
    • Minor scratches, dents, or wear during transit
    • Damage caused by improper packing by the client
    • Delays due to traffic, weather, or unforeseen circumstances
  • Insurance (if offered) must be requested in advance and may involve additional charges.

10. Restricted Items

Clients must not include:

  • Hazardous materials (flammables, explosives, chemicals)
  • Illegal items
  • Perishable goods without prior agreement

Ali Movers reserves the right to refuse such items.

11. Delays

While we aim to meet agreed timelines, delays may occur due to:

  • Traffic conditions
  • Weather conditions
  • Mechanical issues
  • Government restrictions

We are not liable for losses due to such delays.

12. Damage Claims

  • Any damage claims must be reported within 24 hours of delivery.
  • Claims will be assessed, and resolution will be provided as per company policy.

13. Safety

  • Clients must ensure safe and accessible working conditions.
  • Ali Movers may refuse service if the environment poses safety risks.

14. Privacy

Client information will be kept confidential and used only for service-related purposes, unless required by law.

15. Changes to Terms

Ali Movers reserves the right to update these Terms & Conditions at any time without prior notice.

16. Contact Information

For any inquiries or support:

Ali Movers
Email: contact@alimovers.ae
Phone: +971558402051